REFUND & RETURN POLICY

Last updated: September 29, 2026

At Pumpktopus, we want you to feel confident when shopping with us. We offer a 90-day return policy, which means you have 90 days after receiving your order to request a return.

1. Return Eligibility

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received.

• Show no signs of use, damage, alteration, or misuse.

• Be returned with its original packaging and any accessories or components included with the product.

• Include the receipt, order confirmation, or other proof of purchase.

Returns that do not meet these conditions may be refused.

2. How to Request a Return

To request a return, please contact us at:

Email: pumpktopus@gmail.com

Please include your order number and a brief explanation of the reason for the return.

Once your return request has been reviewed and accepted, we will provide instructions on how and where to send your package.

Returns must be sent to:

Pumpktopus / Edwin Isaac Espinosa Lopez
Revolución 6, Col. El Centenario
Tlalmanalco, Estado de México
C.P. 56700
Mexico

Items returned without first contacting us and receiving return instructions may not be accepted.

3. Return Shipping Costs

Unless otherwise required by applicable consumer protection law, return shipping costs are the responsibility of the customer.

Original shipping charges, if any, are non-refundable unless the return is due to an incorrect, defective, or damaged product and applicable law requires otherwise.

We strongly recommend using a trackable shipping service for returns. Pumpktopus is not responsible for return packages lost or damaged while being shipped back to us.

4. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is received.

If your product arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible at pumpktopus@gmail.com and include:

• Your order number.

• A description of the issue.

• Clear photographs or other reasonable evidence showing the problem.

We will review the information provided and determine the appropriate solution, which may include a replacement, refund, or other remedy in accordance with applicable law.

5. Non-Returnable Items

We cannot accept returns for:

• Products that have been used.

• Products showing signs of wear, damage, misuse, or alteration after delivery.

• Products returned without their original packaging or required components.

• Gift cards, where applicable.

• Items that are legally excluded from returns under applicable consumer protection laws.

If you are unsure whether your item qualifies for a return, please contact us at pumpktopus@gmail.com before sending it back.

6. Exchanges

If you would like a different product or variant, the simplest process is to request a return of the original item.

Once the return has been accepted, you may place a new order for the desired product.

7. 90-Day Guarantee

Purchases made through pumpktopus.store are covered by our 90-day guarantee, beginning on the date the order is delivered.

During this period, customers may request a return in accordance with the eligibility requirements described in this policy.

The 90-day guarantee does not cover damage caused by improper use, accidents, unauthorized modifications, normal wear and tear, or failure to follow reasonable product care instructions.

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable law.

8. European Union Right of Withdrawal

If an order is delivered to a consumer located in the European Union and applicable EU consumer law applies, the customer may have a legal right to cancel the purchase within 14 days of receiving the goods without providing a reason.

This statutory right is separate from Pumpktopus's voluntary 90-day return policy and does not limit any additional rights granted under applicable consumer protection legislation.

Returned products must meet any conditions permitted under applicable law.

9. Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow up to 10 business days after approval for us to process the refund. Your bank, credit card issuer, or payment provider may require additional time for the transaction to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

pumpktopus@gmail.com

10. Consumer Rights

This Refund & Return Policy does not exclude, restrict, or waive any rights that cannot legally be excluded under applicable consumer protection laws.

Where local consumer protection law provides greater rights than those stated in this policy, the applicable legal requirements will prevail.

11. Contact Information

If you have any questions regarding returns, refunds, or this policy, you may contact us at:

Store: Pumpktopus
Website: pumpktopus.store
Operator: Edwin Isaac Espinosa Lopez
Tax ID / RFC: EILE980511I13
Email: pumpktopus@gmail.com
Address: Revolución 6, Col. El Centenario, Tlalmanalco, Estado de México, C.P. 56700, Mexico

.